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Frequently Asked Questions
Do you ship to my country?
Do you offer free shipping?
How fast is shipping?
How do I change where my products get shipped to?
Warranty & Returns
What is your return policy?
Do your products come with a warranty?
Can I order multiple designs in one order?
How fast is production? Turn-around Time
What does "hardware only" mean?
What does "design online" mean?
What payment methods do you accept?
What does "upload artwork" mean?
Do you provide artwork templates?
What are your graphic requirements?
How do I upload artwork for online orders?
How do I upload artwork for phone and email orders?
What are Pantone® colors?
What file types are accepted?
What is CMYK color mode?
What is vector art?
Fixing Artwork Warning Messages
How do I fix artwork warning messages?
How to Fix Minimum Resolution Warnings
How to Fix Pantone Color Warnings
Fixing Artwork Failure Messages
How do I fix artwork failure messages?
Pantone to CMYK Conversion Chart & Calculator
Free Design Services
How do I approve my order?
QR Code Printing Requirements
What materials do you offer?
What’s the difference between single-reverse and double-sided printing?
Care & Cleaning
How do I clean my products?
How do I get wrinkles out of vinyl material?
Pop Up Tents
Tent Frame Repair (Economy, Basic, Deluxe, Pavilion Deluxe)
Disclaimers & Policies
California Proposition 65
California Proposition 65 Disclaimer