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Frequently Asked Questions
Do you ship to my country?
Do you offer free shipping?
How fast is shipping?
How do I change where my products get shipped to?
What is your return policy?
Can I order multiple designs in one order?
How fast is production? Turn-around Time
What does "hardware only" mean?
What does "design online" mean?
What payment methods do you accept?
What does "upload artwork" mean?
Do you provide artwork templates?
How do I upload artwork for online orders?
How do I upload artwork for phone and email orders?
What are Pantone® colors?
What are your graphics requirements?
What file types are accepted?
What is CMYK color mode?
What is vector art?
Fixing Artwork Warning Messages
How do I fix artwork warning messages?
Fixing Artwork Failure Messages
How do I fix artwork failure messages?
Pantone to CMYK Conversion Chart
What materials do you offer?
Care & Cleaning
How do I clean my products?
Pop Up Tents
Tent Frame Repair (Economy, Basic, Deluxe, Pavilion Deluxe)
Disclaimers & Policies
California Proposition 65
California Proposition 65 Disclaimer