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Frequently Asked Questions
Do you ship to my country?
Do you offer free shipping?
How fast is shipping?
How do I change where my products get shipped to?
Warranty & Returns
What is your return policy?
Do your products come with a warranty?
Can I order multiple designs in one order?
How fast is production? Turn-around Time
What does "hardware only" mean?
What does "design online" mean?
What payment methods do you accept?
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Do you provide artwork templates?
What are your graphic requirements?
How do I upload artwork for online orders?
How do I upload artwork for phone and email orders?
What are Pantone® colors?
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Fixing Artwork Warning Messages
How do I fix artwork warning messages?
How to Fix Minimum Resolution Warnings
How to Fix Pantone Color Warnings
Fixing Artwork Failure Messages
How do I fix artwork failure messages?
Pantone to CMYK Conversion Chart & Calculator
Free Design Services
How do I approve my order?
QR Code Printing Requirements
What materials do you offer?
What’s the difference between single-reverse and double-sided printing?
Care & Cleaning
How do I clean my products?
How do I get wrinkles out of vinyl material?
Pop Up Tents
Tent Frame Repair (Economy, Basic, Deluxe, Pavilion Deluxe)
Disclaimers & Policies
California Proposition 65
California Proposition 65 Disclaimer